About TeenCare

TeenCare is building the Parenting AI for modern families — combining 1:1 mentoring for teens with AI-powered insights for parents.

We work with thousands of families weekly, turning real conversations into structured intelligence that helps parents make better decisions.

We’re a fast-growing company in Southeast Asia, backed by global investors (including Acumen, Advocates for Youth, EMpower, MIT Solve, and TiE Singapore) and trusted by parents across the region. Our products are used by families every week, and we’re building toward a platform that can scale globally. We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.

The Role

This role is a combination of Student Care, Parent Communication, and Classroom Operations.

You will support students and parents throughout their learning journey, coordinate learning activities, solve operational issues, and help families continue achieving educational goals with TeenCare.

What you’ll do

Classroom Operations & Student Support

• Onboard new students and execute the standard student care process via professional communication channels (Phone calls, etc.).
• Handle all academic support requests, including updating schedules, processing teacher or class transfers, and managing course deferrals.
• Track student learning progress and proactively propose data-driven improvements to enhance overall educational quality.

Parent Consultation & Retention

• Provide regular academic progress updates to parents to ensure high-quality learning outcomes and maintain alignment.
• Drive course renewals, extensions, and re-enrollments for existing families.
• Understand parental insights (anxieties, expectations, pressures) to deliver proactive solutions, ensuring they continue investing long-term in their child‘s development.

Customer Care & Relationship Maintenance

• Monitor the overall student learning experience and parent satisfaction levels.
• Coordinate closely with the product and mentoring teams to ensure strict service quality control.
• Build trust and long-term relationships, directly increasing retention and parental referral rates.
  
  

What We’re Looking For

• Able to speak Tagalog and English
• Passionate about education, enjoy working with teenagers, and genuinely committed to supporting students’ holistic development
• Minimum of 6 months of experience in Academic Affairs, Customer Service, Student Care, Academic Management, Homeroom Teaching, or Classroom/Academic Operations
• Strong communication, presentation, and relationship-building skills with a proven ability to connect with clients
• Strong growth mindset and dedication to lifelong learning; serious and responsible in both learning and teaching
• Self-driven, highly accountable, and willing to both practice and improve continuously - striving to become a mentor with both heart and impact, while developing personal competencies aligned with international standards
• Intelligent, hardworking, kind-hearted, and driven to promote ethical educational products.
  
  

How We Work

• High ownership — you are expected to solve problems end-to-end.
• Fast execution — we prioritize shipping results over perfection.
• Direct communication — low politics, high accountability.
  
  

Why Join Us

• Work - Life Fit Focused: Remote flexibility with predictable schedules
• Strong self-learning culture: Free training before onboarding, with a full curriculum, mentoring methods, and consulting techniques provided. You can start working immediately after training completion. In addition, free training is provided weekly to strengthen mentoring and communication skills at work and in real life.
• Full materials provided by TeenCare: Mentoring packages following the internationally recognized S.D.O.H (Social Determinants of Health) research frameworks
• Working for a dynamic, fast-growing environment, drama-free, LGBTQ+ friendly
• Clear career path & growth opportunities: Analyses are based on statistics in the monthly Performance Review.