Head of People & Finance Operations

Location: Hanoi
Company: TeenCare
Level: Head / Senior Operator

TeenCare is building an AI-powered parenting and teen development company with ambitions beyond Vietnam.

We’re looking for a Head of People & Finance Operations to build the operating backbone of the company: hiring exceptional people, running a high-performance organization, keeping financial operations tight, and using AI to automate as much operational work as possible.

This is not a traditional HR role nor an administrative Head of Operations role.

We want an operator who builds systems, gets things done, and makes the company dramatically more effective.

What you’ll own

1. Talent & Hiring

Own the hiring engine end-to-end.

• Translate business priorities into hiring plans
• Source exceptional candidates proactively, not just wait for applications
• Run recruitment pipelines from sourcing → screening → interviews → offers → onboarding
• Build AI-assisted recruiting workflows to increase speed and candidate quality
• Develop scorecards and structured hiring processes for key roles
• Build talent pipelines before positions become urgent
• Track recruiting effectiveness: time-to-hire, quality-of-hire, conversion rates, sources and costs

Your job is not simply to “fill positions.” It is to continuously raise the talent density of the company.

2. People Operations

Build a company where strong people can move fast and weak organizational systems don’t slow them down.

You will own:

• Onboarding and offboarding
• Employment contracts and employee records
• Compensation and benefits administration
• Performance management systems
• Organizational policies and operating rhythms
• Workforce planning and headcount visibility
• Employee lifecycle operations
• People analytics
• HR compliance
• Identifying organizational bottlenecks and fixing them

We value clarity, ownership and performance over bureaucracy.

3. Finance Operations

Own the day-to-day financial operating discipline of the company.

This includes:

• Cash-flow visibility and forecasting
• Budget tracking
• Accounts payable / receivable oversight
• Payroll coordination
• Expense management
• Monthly management reporting
• Working with accountants, corporate secretaries, banks and external providers
• Maintaining clean financial records across our Vietnam and Singapore entities
• Supporting investor reporting and financial diligence
• Building dashboards so management always knows where the company stands

You do not need to be our CFO, but you should understand financial statements and be highly comfortable operating with numbers.

4. AI-Native Operations

This is a core requirement.

We expect you to use AI every day — not occasionally.

You should constantly ask:

“Why is a human doing this manually?”

You will identify repetitive operational work and replace it with better workflows using AI, automation and software.

Examples could include:

• AI-assisted recruiting and candidate research
• Automated interview summaries and scorecards
• Employee onboarding agents
• Automated reporting
• Finance reconciliation workflows
• Management dashboards
• Knowledge systems
• Automated documentation
• Internal AI agents for recurring operational work

Our goal is not to build a larger operations department.

Our goal is to build a much more capable company with a very lean operations team.

What we’re looking for

You are likely a strong fit if you:

• Have 5+ years of experience across operations, people, finance, consulting, startup operations or similar roles
• Have personally owned important business operations rather than only advising others
• Can recruit senior and difficult-to-hire talent
• Are financially literate and comfortable with budgets, cash flow and management reporting
• Are exceptionally organized without becoming bureaucratic
• Can take an ambiguous problem and independently drive it to completion
• Have strong judgment and high attention to detail
• Communicate clearly and concisely
• Are a self-initiator and move quickly
• Know when a process is necessary — and when it should simply be deleted
• Already use ChatGPT Work/Codex, Claude Code, Gemini, automation tools or AI agents extensively in your work

You do not need to come from HR.

Strong candidates may come from startup operations, founder’s office, consulting, finance, talent, business operations or general management backgrounds.