Country Manager — Philippines

Location: Manila
Reports to: CEO / Regional Lead

About TeenCare

At TeenCare, we work at the intersection of education, family, and technology — turning real signals from teens’ lives into clear, actionable guidance for parents. We combine human insight and AI to support better decisions in moments that actually matter.

We’re a fast-growing company in Southeast Asia, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we’re building toward a platform that can scale globally. We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.

About the Role

We’ve validated initial traction in the Philippines and are now scaling.

We’re looking for a Country Manager to build and run the local operations — ensuring a seamless experience for customers as we grow.

This role is about execution excellence across operations, customer experience, and team management.

What You’ll Do

• Own day-to-day operations in the Philippines
• Ensure high-quality customer experience across onboarding and ongoing service
• Manage and improve customer support and retention
• Coordinate closely with central teams (product, growth, academic)
• Build and manage local team (CS, operations, mentors)
• Identify and fix operational bottlenecks quickly

What We’re Looking For

• Strong operations or customer experience background
• Highly organized with attention to detail
• Proven ability to manage teams and processes
• Comfortable working in fast-paced, ambiguous environments
• Strong problem-solving and execution skills

Why This Role

• Be part of building a high-growth regional company
• High ownership and real impact on customer experience
• Work closely with founder and leadership team
• Competitive compensation + performance incentives
  

Contact Information 

Email: hr@teencare.co
Mobile: (+84) 769232656