ROLE OVERVIEW

We are looking for a  Product Tester who is passionate about building reliable, high-quality digital products — not just executing test cases. You will play a key role in ensuring that every feature delivered by the Product team works smoothly, performs consistently, and creates a seamless experience for families using TeenCare AI.

You will work closely with Product Managers, Designers, and Engineers throughout the product lifecycle — from understanding requirements and designing test scenarios to validating new releases before they reach real users.

If you enjoy finding edge cases, thinking critically about user experience, and improving product quality through structured testing and collaboration, this role is for you.

ABOUT TEENCARE AI

At TeenCare AI, we work at the intersection of education, family, and technology. Each week, teens work with dedicated 1:1 mentors. These sessions generate meaningful behavioral insights that help parents better understand and support their children.

We combine human mentorship with technology to create tools that help families make better decisions in everyday life. Our platform is already supporting families across Southeast Asia, and we are building toward a system that can scale globally.

WHAT YOU’LL DO

Ensure product quality across the platform

• Create and maintain detailed test cases, test plans, and testing documentation
• Execute functional, regression, integration, and exploratory testing across web and mobile platforms
• Identify, document, and track bugs clearly with reproducible steps and impact analysis
• Validate product requirements and user flows before release

Collaborate closely with the Product team

• Work alongside Product Managers and Engineers to understand business logic and feature expectations
• Participate in requirement discussions, sprint planning, and product reviews
• Provide feedback on usability, edge cases, and product consistency from a user perspective
• Support UAT processes and release validation

Improve testing processes and quality standards

• Contribute to improving QA workflows, test coverage, and release processes
• Help define testing standards and best practices within the team
• Support automation testing initiatives where applicable
• Monitor product stability and proactively identify potential risks before deployment

Experiment and improve

• Explore new testing approaches, QA tools, and automation opportunities
• Continuously improve testing efficiency and reporting quality
• Stay updated on product quality trends and testing methodologies
  
  

TESTING STACK & ENGINEERING EXPECTATIONS

Testing & QA

• Manual Testing
• Functional Testing
• Regression Testing
• Integration Testing
• Exploratory Testing
• User Acceptance Testing (UAT)

Tools & Collaboration

• Jira / Trello / ClickUp
• Postman
• Chrome DevTools
• TestRail or similar QA management tools

Technical Knowledge

• Basic understanding of APIs and client-server architecture
• Familiarity with databases and data validation
• Understanding of SDLC and Agile/Scrum workflows
• Basic automation testing knowledge is a plus

Collaborative Stack

• Node.js
• PostgreSQL
• MongoDB
• Redis
  
  

YOUR SKILLS & EXPERIENCE

Technical

• 1–2 years of experience in software testing or QA roles (internship/project experience is acceptable for junior candidates)
• Strong attention to detail and structured problem-solving skills
• Ability to write clear bug reports and testing documentation
• Familiarity with web/mobile application testing
• Basic understanding of APIs, databases, and product workflows

Mindset

• Curious and proactive — you naturally explore edge cases and ask thoughtful questions
• Strong ownership — you follow issues through until resolution
• Collaborative by default — you communicate clearly with Product and Engineering teams
• User-focused — you care deeply about delivering smooth and reliable user experiences
• Comfortable working in a fast-moving startup environment with evolving priorities
  
  

WHAT SUCCESS LOOKS LIKE

Within the first 3 months, you will:

• Own testing processes for multiple product features and releases
• Build reliable test cases covering core user flows
• Detect and report critical issues before they impact users
• Improve release quality and reduce production bugs
• Contribute meaningfully to a stronger quality culture within the Product team
  
  

WHY YOU’LL LOVE WORKING HERE

• Work directly with the Founders, CEO, and Leadership Team
• Competitive salary, negotiable based on ability, with a performance bonus
• Transparent salary and level increase roadmap — performance eview every 3 months
• Full social insurance, health insurance, and company benefits in accordance with the labor law: 12 days of paid leave/year, 90 minutes of menstrual leave/month
• Strong learning culture: onboarding, Monthly Learning & Sharing sessions, Builder Forum, and a personal Learning Hub
• Internal bonding: weekly happy hour, quarterly team building, year end party, and a rotating pantry menu
• A young, ambitious, and deeply human team united by the mission to create real value for children and families
  
  

WORKING HOURS

Monday – Friday + Saturday morning

• 8:30 AM – 12:00 PM
• 1:30 PM – 6:00 PM

Contact Information 

Email: hr@teencare.co
Mobile: (+84) 869 784 688

TeenCare AI is building the future of family intelligence in Southeast Asia.

We’re a team that ships, learns, and cares deeply about the families we serve.