At TeenCare, we work at the intersection of education, family, and technology — turning real signals from teens’ lives into clear, actionable guidance for parents. We combine human insight and AI to support better decisions in moments that actually matter.

We’re a fast-growing company in Southeast Asia, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we’re building toward a platform that can scale globally.

We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.

About the Role

We are looking for an Quality Specialist who can both run day-to-day operations and build a scalable quality assurance system.

This role goes beyond coordination — you will be responsible for ensuring teaching quality through class observations, QA/QC processes, and technology-driven solutions (including AI).

1. Daily Operations

• Manage class schedules and teacher allocation
  
• Handle parent issues and complaints with full ownership
  
• Resolve day-to-day operational issues (teacher absence, scheduling conflicts, etc.)
  

2. QA/QC Execution (Core Responsibility)

• Conduct regular class observations (offline/online)
  
• Evaluate teaching quality based on existing criteria
  
• Provide clear, actionable feedback to teachers
  
• Ensure QA/QC processes are consistently followed
  

3. System Execution & Improvement

• Implement QA/QC processes designed by the team lead
  
• Track quality data and report issues or patterns
  
• Flag gaps in execution and suggest practical improvements
  
• Support the rollout of new processes or tools
  

4. Tool & AI Usage (Execution Level)

• Use internal tools / AI solutions for quality tracking and reporting
  
• Support data collection and basic analysis
  
• Ensure tools are used correctly and consistently in daily operations
  

What Success Looks Like

• Operations run smoothly with minimal disruption
  
• QA/QC processes are executed consistently
  
• Teaching quality is monitored and issues are caught early
  
• Feedback is clear, actionable, and leads to improvement
  
• Systems are followed properly in real execution
  

We are Looking For Someone Who

• Is strong in execution and follow-through
• Has experience in operations, coordination, or QA/QC
  
• Is detail-oriented and comfortable evaluating performance
  
• Can handle multiple issues at once without losing control
  
• Is proactive and takes ownership of problems
  
• Is comfortable working in a fast-paced, changing environment
  

This Role Is NOT For You If

• You prefer strategy over execution
  
• You avoid giving feedback or handling difficult situations
  
• You need constant direction to complete tasks
  
• You are not comfortable dealing with real operational pressure

Work Setup (Remote + Onsite Flexibility)

• This is a full-time role with flexible work arrangements
• You can work remotely from anywhere globally or onsite in Vietnam (Hanoi)
• We operate as a distributed team across market
• Our culture is remote-friendly, async when possible, and outcome-driven
• Strong ownership, communication, and self-management are essential