About TeenCare

TeenCare is building the Parenting AI for modern families — combining 1:1 mentoring for teens with AI-powered insights for parents.

We work with thousands of families weekly, turning real conversations into structured intelligence that helps parents make better decisions.

We’re a fast-growing company in Southeast Asia, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we’re building toward a platform that can scale globally. We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.

The Role

You will drive customer retention and lifetime value at TeenCare — owning course renewals, parent consultations, and post-sales relationship management.

We’ve already achieved rapid growth and a high-demand market fit. The challenge now is to sustain this momentum by deeply understanding parental insights, handling complex objections, and ensuring every family continues their long-term growth journey with us.

What‘ll you do

Course Renewal

• Contact parents who are using/have used the program to consult on course renewal.
• Analyze the student‘s learning journey, thereby proposing an appropriate next roadmap.
• Persuade parents to continue investing long-term in their child‘s development.

Consultation & Objection Handling

• Flexibly use scripts and sales skills to handle objections such as: price, effectiveness, child‘s needs.
• Understand parental insights (anxieties, expectations, pressures) to provide appropriate solutions.
• Not just "selling a course" but helping parents make the right decision.

Customer Care & Relationship Maintenance

• Monitor the student‘s learning experience and the parent‘s satisfaction level.
• Coordinate with the operations team/teachers to ensure service quality.
• Build long-term relationships, increasing retention and referral rates.

Data & Personal Performance Management

• Work with 100% hot data from Marketing and existing customer data.
• Update CRM, track pipeline and conversion rate.
• Ensure KPIs on renewal revenue, retention rate, and upsell.

What We’re Looking For

Must-have:

• 1–2+ years of experience in Sales, with a proven track record in closing deals.
• Strong objection-handling, persuasion, and active listening skills.
• High empathy and a deep comfort level when communicating with parents.
• A strong service mindset that consistently prioritizes the student‘s best interest.
• Persistent attitude with a strong drive to follow up systematically.

Strong plus:

• Prior experience in Customer Success, Customer Care, or Account Management.
• Experience specializing in subscription renewals, upselling, or educational consulting.
• Passion for or experience working within the fields of education and youth development.

How We Work

• High ownership — you are expected to solve problems end-to-end.
• Fast execution — we prioritize shipping results over perfection.
• Direct communication — low politics, high accountability.

Why Join Us

• Work - Life Fit Focused: Remote flexibility with predictable schedules
• Strong self-learning culture: Free training before onboarding, with a full curriculum, mentoring methods, and consulting techniques provided. You can start working immediately after training completion. In addition, free training is provided weekly to strengthen mentoring and communication skills at work and in real life.
• Full materials provided by TeenCare: Mentoring packages following the internationally recognized S.D.O.H (Social Determinants of Health) research frameworks
• Working for a dynamic, fast-growing environment, drama-free, LGBTQ+ friendly
• Clear career path & growth opportunities: Analyses are based on statistics in the monthly Performance Review