ABOUT TEENCARE

TeenCare is building the Parenting AI for modern families — combining 1:1 mentoring for teens with AI-powered insights for parents.

We work with thousands of families weekly, turning real conversations into structured intelligence that helps parents make better decisions.

We’re a fast-growing company in Southeast Asia, backed by global investors (including Acumen, Advocates for Youth, EMpower, MIT Solve, and TiE Singapore) and trusted by parents across the region. Our products are used by families every week, and we’re building toward a platform that can scale globally. We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.

WHY THIS ROLE EXISTS

This role exists to ensure that TeenCare always has the right teachers, mentors, and instructors available to meet student demand while maintaining exceptional teaching quality, professional standards, and learning outcomes.

You will own both the supply and performance of our teaching team.

WHAT YOU WILL OWN

1. Teaching Workforce Capacity

• Forecast teaching demand based on company growth and enrollment plans.
• Partner with the Talent Acquisition team to ensure a healthy teacher pipeline.
• Manage teaching resource allocation across programs.
• Ensure sufficient teaching capacity for:
• 1:1 Academic Mentors
• Life Skills Teachers for group classes
• Physical Education Instructors
• New and future TeenCare programs
• Monitor teacher availability, utilization, and workforce planning.

Success Metrics

• 100% fulfillment of teaching demand.
• Zero class cancellations due to teacher shortages.
• Healthy teacher capacity to support business growth.

2. Teaching Quality & Performance Management

• Build and manage a teacher performance evaluation system.
• Monitor teaching effectiveness through student outcomes and customer feedback.
• Conduct regular coaching, training, and performance reviews.
• Implement improvement plans for underperforming teachers.
• Develop career pathways and retention strategies for top-performing educators.

Quality Metrics

Student Outcomes

• Student Attendance Rate
• Student Learning Progress
• Parent & Student CSAT (Customer Satisfaction)

Professional Standards & Discipline

• Teaching SLA Compliance
• Punctuality and class readiness
• Timely completion of reports and documentation
• Adherence to teaching standards and operating procedures
• Professional conduct and classroom management

3. Build a Scalable Teaching Management System

• Design and improve teacher onboarding, training, and evaluation processes.
• Establish teaching standards and quality assurance frameworks.
• Build dashboards to track teacher performance and operational metrics.
• Collaborate with Academic, Operations, and Product teams to continuously improve teaching effectiveness.

4. Build a High-Performance Teaching Culture

• Foster a culture of accountability, continuous learning, and student-first thinking.
• Recognize and develop high-potential teachers.
• Create an environment where educators are motivated to grow and excel.

HOW SUCCESS IS MEASURED

Workforce Capacity

• Teacher fulfillment rate
• Time-to-fill teaching demand
• Teacher retention rate

Teaching Quality

• Student Attendance Rate
• Learning Outcomes
• Parent & Student CSAT
• Student Renewal Rate

Professional Standards

• Teaching SLA Compliance
• Punctuality Rate
• Report Completion Rate
• Policy Compliance Rate

REQUIREMENTS

• 3+ years of experience in education management, teacher management, academic operations, or related fields.
• Proven experience leading teachers, mentors, trainers, or instructional teams.
• Strong coaching and people development capabilities.
• Data-driven mindset with experience managing performance through KPIs.
• Ability to build systems and processes in a fast-growing environment.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in EdTech, Education, Coaching, or Learning & Development is a strong advantage.

WHAT WE OFFER

• Competitive compensation based on performance and impact.
• Opportunity to build and scale a high-quality teaching workforce.
• Direct exposure to leadership and strategic decision-making.
• Fast-growing startup environment with significant ownership and career growth opportunities.
• Meaningful work that positively impacts thousands of students and families.

WORKING SCHEDULE

Monday – Saturday Morning
8:30 AM – 6:00 PM