About TeenCare

TeenCare is a Southeast Asia-based AI-powered EdTech platform helping families support their teens' learning and development. We combine 1-1 mentorship, life-skills coaching, and AI-driven insights to give parents a clearer picture of their child's growth — and to walk alongside families, not just deliver a service. Our Product Delivery Center (PDC) is the team that brings this experience to life every day for families across Vietnam, the Philippines, and beyond.

In this role, you'll be the person keeping classes running smoothly, evening after evening — supporting mentors and students in real time and making sure every session goes off without a hitch.

What you'll do

• Support day-to-day class operations — preparing sessions, supporting mentors and students during class, and troubleshooting issues as they arise.
• Keep classes running reliably and flag issues to the Class Ops Leader quickly.
• Help coordinate scheduling and communicate any changes to mentors or students.
• Work primarily in the evening, aligned with when students have class.

Who you are

• Available to work evenings; a great fit for students, part-time job seekers, or anyone looking for flexible evening work — full-time candidates welcome too.
• Careful, reliable, and quick to react when something needs fixing.
• Experience in customer support, class operations, or online education is a plus.
• Comfortable with computers and basic video-call tools.

Why join TeenCare

• Be part of a fast-growing AI-powered EdTech company shaping how families in Southeast Asia support their teens.
• Work alongside a close-knit, mission-driven team that treats mentorship as a genuine partnership with families, not a transaction.
• Real ownership and room to grow as the team scales across Vietnam, the Philippines, and new markets.