📍 Hanoi (Onsite) | Full-time

About TeenCare

TeenCare is building the Parenting AI for modern families — combining 1:1 mentoring for teens with AI-powered insights for parents.

We work with thousands of families weekly, helping teens become more confident, self-driven, and emotionally strong — while helping parents make better decisions.

We’re a fast-growing company in Southeast Asia, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we’re building toward a platform that can scale globally. We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.

The Role

You will lead and scale the Mentor Academy — responsible for how mentors are hired, trained, and supported to deliver consistently high-quality sessions.

This role sits at the intersection of education, operations, and product quality.

What You’ll Do

1. Build & Scale Mentor Supply

• Manage end-to-end mentor pipeline (sourcing → training → deployment)
• Ensure sufficient mentor capacity to support growth

2. Run the Mentor Academy

• Design and deliver onboarding and continuous training programs
• Develop clear frameworks for how mentors run effective sessions

3. Ensure Consistent Quality

• Monitor session quality using internal tools and feedback systems
• Work closely with QA and product teams to improve mentor performance

4. Manage Mentor Performance

• Track mentor performance and engagement
• Coach, develop, and retain high-performing mentors

5. Improve Learning Experience

• Continuously refine session quality and student experience
• Translate insights from mentor sessions into product and curriculum improvements

What We’re Looking For

• 5+ years experience in education, training, coaching, or operations
• Experience building or managing training programs or service teams
• Strong execution skills — able to turn ideas into structured systems
• Comfortable working with data and performance metrics
• High ownership and accountability

Nice to Have

• Experience in edtech, coaching, or youth development
• Experience managing large freelance or distributed teams
• Familiarity with AI tools or data-driven operations

Why Join Us

• Competitive compensation package, up to VND 45M
• Work on a product used weekly by thousands of families
• Build a system from the ground up with real ownership
• High-impact role directly tied to company growth
• Fast-paced, high-performance environment

How to Apply

Send your CV and a short note on:

“How would you ensure consistent quality across 1000+ mentors?”