Job description

At TeenCare, we work at the intersection of education, family, and technology — turning real signals from teens‘ lives into clear, actionable guidance for parents. We combine human insight and AI to support better decisions in moments that actually matter.

We‘re a fast-growing global company, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we‘re building toward a platform that can scale globally.

We‘re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.

About the role

We are looking for a hands-on Product Delivery Leader who can own three critical areas: building the operational backbone of how our classes run, developing the people who deliver our product, and ensuring students are actually learning.

This is not a coordination role. You will build systems, train people across functions, and be held accountable for measurable student outcomes.

What you will do

1. Automate classroom operations

• Map the end-to-end operational workflow of our classes, from student onboarding to course completion
• Identify manual, repetitive, and error-prone steps and design solutions to eliminate them (tools, automations, SOPs)
• Work with the Tech and Product teams to integrate automation tools into daily operations
• Measure the impact of each improvement: time saved, error rate reduction, operational efficiency gains
• Maintain and continuously iterate on the systems you build

2. Train staff across functions on product and delivery skills

• Design and own training programs covering product knowledge and delivery skills for Academic, Sales, and Operations teams
• Facilitate onboarding for new hires and upskilling programs for existing staff
• Work closely with team leads to identify performance gaps and turn them into practical training solutions
• Build standardized materials: playbooks, scripts, SOPs - for every role involved in product delivery
• Track whether training leads to real behavioral change, not just satisfaction scores

3. Monitor student learning progress and intervene

• Set up a tracking system for student learning progress — attendance, completion rate, engagement, and output quality
• Analyze learning data regularly to surface students who are falling behind or at risk of dropping out
• Design a structured intervention protocol: who does what, when, and through what mechanism
• Partner with mentors and teachers to ensure interventions happen at the right time in the right way
• Own periodic reporting on learning outcomes — you are accountable for the results, not just the process

What success looks like

• Manual processing time in classroom operations drops to 20%  after your systems are in place
• Every new hire can deliver the product to standard after going through your training
• At-risk students are identified and supported within 48 hours
• Learning outcomes improve in measurable, reportable ways
• Across functions, people apply what was trained — not just during sessions, but in daily work

We are looking for someone who

• Has a 5+ years background in education, training, operations, or product delivery
• Thinks in systems and loves standardizing processes
• Is comfortable using automation tools (Make, Zapier, Notion, or equivalent)
• Has experience training or coaching people and following up to make sure it worked
• Can read and act on data, not just collect it
• Takes ownership of outcomes, not just deliverables

This role is NOT for you if

• You enjoy training but don‘t want to be responsible for what happens after
• You prefer working on content over touching operational systems
• You need someone to define the problem for you before you start moving
• You‘re uncomfortable using data to make decisions

Work setup (remote + onsite flexibility)

• This is a full-time role with flexible work arrangements
• You can work remotely from anywhere globally or onsite in Vietnam (Hanoi)
• We operate as a distributed team across markets
• Our culture is remote-friendly, async when possible, and outcome-driven
• Strong ownership, communication, and self-management are essential
• You will report to Head of Product Delivery

What this role will give you

• The opportunity to build real infrastructure that shapes how a fast-growing AI - Ed delivers its product at scale
• Cross-functional exposure across Academic, Sales, and Operations, you will understand the whole business, not just one slice
• A high-autonomy environment where you own both the problem and the solution
• A clear growth path toward Product Operations Manager or Head of Delivery
• The chance to work across markets, from ASEAN to North America